FAQ

Question:
1. Why I don’t receive an answer to the commands?

Answer:
1.1. Check for Internet on the phone.
1.2. If you are sending via HTTP: Try registering GCM in an application or through a command on the site or through an Android client. Afterwords, try to use any command.
1.3. Check authorization for GOOGLE services (Hangouts, Gmail, etc.).
1.4. If you send via SMS:
a) Check the password for sms (it’s the same password (!!!) for launching the application, it’s not the login in the system, this is what you type on the keyboard to enter the application)
b) Check your balance in the account ACCOUNT on the site (if you send SMS from our service)
c) Check your balance on the phone (if you are sending SMS from your phone)
1.5. try sending via TCP
1.6. disable battery saving in WiFi settings, or in “battery economy”

Question:
2. Why sms with commands could be seen?

Answer:
2.1. Remove all third-party SMS messengers (such as SMS GO, etc.)
2.2. If you have custom firmware (like MIUI), set the ROOT (!!!) version of the application and allow full access for the application in the phone application settings.

Question:
3. Why are calls / SMS lost, etc.?

Answer:
3.1 Remove task killers and other applications (battery savers) that “optimize” (save battery) the system, they lead to the incorrect termination of the application, or add our service to the list of exceptions.
3.2 The option of 2.2 can also help
3.3 Mail us your personal login and phone number, we will open the logs and see what’s wrong.
3.4 Some firmware on 2x sim phones do not match the standards of the Android API, the details of the firmware are known only to the manufacturers of phones and these very firmware. Option: to reinstall your phone’s software, but there is no guarantees.

Question:
4. It does not record (not all are recorded) phone conversations (environmental records) or are recorded, but broken, what should I do?

Answer:
4.1 In some phones, the kernel is protected from recording conversations in the core of the Android operating system, to bypass this protection, you need to fix the phone with custom firmware with the required core (this applies to HTC One S, X phones and others, the full list below ).
4.2 A variant of 2.2 is also possible. and 3.1
4.3 Try to pick the codec \ source \ output format of the call records, as well as the delay before the calls and after resuming the recording of the environment
4.4 If after the above manipulations nothing has helped, then you are out of luck. The application records audio in standard Android API methods

Question:
5. Why do I see only incoming / outgoing WhatsApp messages?

Answer:
5.1 You have an incompatible version of sqlite in the firmware. Solution: Replace the firmware or update the sqlite.

Question:
6. Why are photos taken from the camera not intercepted?

Answer:
6.1 This function works only with standard applications for shooting without changing the storage path.
6.2 Make sure that you have this feature enabled in the application settings.

Question:
7. Does not records a sound. Phone is not in the list. What else can I try?

Answer:
7.1 There is an option to try to install ® [FRAMEWORK] Xposed and activate the call recording module.
7.2 You can try different combinations with installing codecs and selecting the source of the recording.
7.3 If you have HTC ONE X, install the firmware RequeLine_big_foto_zapisVX4

Question:
8. How do I uninstall the application?

Answer:
8.1 ROOT version – the “delete” button in the application.
8.2 not ROOT – Like any normal application, if an error occurs while uninstalling, disable the administrator mode in the application or in the phone’s security settings.

Question:
9. Why do I get an application launch window when I use the command “take a picture from the camera”?

Answer:
9.1 Whatever it is, you need to exit the application with the “back” button, not with the “home” button

Question:
10. Why I can’t spy the photos?

Answer:
10.1 Interception of photos works on standard applications for photo shooting. If you have a standard application, try changing the storage location, from phone to SD card and backwords, after each change you need to restart the phone.

Question:
11. What is the difference between sending and receiving?

Answer:
11.1 HTTP – sending goes through the Google service, through the GCM service (commands can be delivered after the appearance of the Internet on the device, but not the fact how Google will decide so and will). More details can be read on the Internet
11.2 TCP – sending goes through our service (commands are not delivered if there was no Internet at the time of sending).
11.3 SMS – sending goes through the mobile operator.

Question:
12.Why does not define the location by GPS (GPS is enabled)?

Answer:
12.1. There is no access to the “sky” (reinforced concrete buildings, etc.)
12.2. GPS does not have time to “catch the sky”, “catching the sky” has 20 seconds by the default, this parameter can be configured in the program or through the command.
12.3 Turn on the “use GPS when the screen is active”

Question:
13. What is the algorithm for the location tracking?

Answer:
13.1 Location tracking works from exact – GPS to inaccurate – Base stations of GSM network. If it was not possible to track by GPS, we try to locate by WiFi, if it did not work on WiFi either – we are tracking by the base stations.

Question:
14. On devices says “No data” and a yellow triangle with an exclamation mark, what should I do?

Answer:
14.1 This means that the device (phone, tablet) did not send data. The data can be different, for example: SMS \ Calls \ Geo data \ Messages of messengers, etc. It’s not a problem, as soon as you turn on sending data (SMS \ Calls \ Geo data \ Messages messengers, etc.) instead of the triangle will be the last activity of the device.

Question:
15. After the update through KIES (other updates), the application stopped working (even rooted), what should I do?

Answer:
15.1 You need to reinstall Super SU and the application COMPLETELY.

Question:
16. Super SU notifications could be seen (application – superuser rights are presented), what should I do?

Answer:
16.1 You must turn off notifications in the Super SU settings.

Question:
17. Why does the installation of the generated version write “Service temporarily unavailable, please try later”?

Answer:
17.1 For correct operation of the generated application, it is necessary to bind the phone to the service, before generated version is installed on it, a normal application must be installed on it.

Question:
18. Can not turn on the internet on by the command. Inet GPRS / 3G?

Answer:
18.1 Not all phones support turning on of GPRS / 3G, as long as there is no order to do it.

Question:
19. I hid the application, and it can be seen in the downloaded and in the settings of the phone’s applications and it is visible in the administrators how can I hide it?

Answer:
19.1 “Hide application” – hides only from the general list. There is no way to hide it.

Question:
20. Tell me why the time of calls and SMS do not match to reality?

Answer:
20.1 Check the time zone in your account on the site and the time on your phone

Question:
21. Why I can’t unload the data, the data is unloaded but not all of it, it’s unloaded chaotically?

Answer:
21.1 There are many applications for saving resources and saving battery, for this reason they “kill” the application, and on this basis the application does not work, which entails partial interception / monitoring of data. How to deal with it? Delete these applications or add our application to the whitelist.

Question:
22. Set the program and pressed to hide it. The password was not recorded. What now? How can I run it? \ Display?

Answer:
22.1 Through a command from a website or client for android – “Launch the application”
22.2 Through dialing, you need to dial and make a call on the following number: three four five four
22.3 Display in the list of applications using the command “Display program”

Question:
23. I receive SMS with coordinates, what should I do?

Answer:
23.1 Perhaps you changed the SIM card and specified a number in the notification list when changing SIM, so that SMS would not come, please execute the command “Update SIM” in the application or through the site \ android client

Question:
24. How do I start the application if it is hidden?

Answer:
24.1 The command “run the application” through the site \ android client.
24.2 through the dialing number, enter three four five five four (digits) in dialing and press “Call”

Question:
25. If I generate the application, can I install it on all my devices?

Answer:
25.1 yes, you do not need to generate each device separately.

Question:
26. I installed a program but I can not go into it, I always write a wrong login and password?

Answer:
26.1 You installed the generated application on a phone that is not yet tied to the login. You need to delete the generated application, install the usual application, add to the login, delete the normal application and install the generated one.
26.2 You already had the phone tied to the login, but due to unknown circumstances you deleted the phone from the login and forgot. After some time, they installed and clicked “I already have a login” – the login is there, but there is no phone on it. You need to reinstall the application and press “ADD TELEPHONE TO LOGIN” at the FIRST START-
26.3 On your phone, the problem with getting the phone’s ID, instead of a unique value, the phone gives out a “standard” ID, which someone already has, so you can not enter, because the service thinks that you are that user with a different login / password . This problem depends on the firmware. (Sew not sew – it depends on you). In very rare cases, you can do by reinstalling the application with cleaning the application folder on the / sdcard / system_android path.
26.4 You enter the wrong login / password

Question:
27. The application does not start through dialing (from the site \ client command), what should I do?

Answer:
27.1 The application can be unloaded by the system, system optimizers (wipers and other), battery economists – delete conflicting applications or add to the whitelist
27.2 You have a “greedy” dialer that does not miss the call signal further – delete / set up the dialer
27.3 Add the application to the whitelist in the security settings, as in the MIUI for example.
27.4. You forgot that you deleted the application
27.5 Try restarting the phone

Question:
28. Problems with reading WhatsApp, Viber and other messengers (any problems)

Answer:
28.1 Check the root of the right (for example function – take a screenshot)
28.2 Restart the phone
28.3 Turn off \ Turn on the interception of the required messenger
28.4 Turn off the interception of the messenger, restart the phone, turn on the interception of the messenger
28.5 Reseat the messenger
28.6 Reinstall the application

Question:
29. The command “photo from the camera (front/back)” doesn’t work (makes blank shots)”?

Answer:
29. Not all phones can take pictures in hidden mode, there is no solution yet.

Question:
30. When you log in to the application, writes “invalid login \ password”, what should I do?

Answer:
30.1 You enter the login incorrectly \ password. Please check each character as you type, as well as the input case
30.2 Your phone is tied to one login, and you enter a password from another, each phone is assigned to the login. If you do not remember the login on which this phone is registered, write to IMEI
30.3 If you have not registered with us on the service, it is possible that someone did it for you, write in a personal IMEI

Question:
31. Does the program store files on the smartphone and how? Do I need to periodically remove them, not to get busted?

Answer:
31.1 No, does not leave, all successfully transferred files to the server are automatically deleted. you do not need to remove your hands.

Question:
32. I can not reinstall the application Response

Answer:
32.1 To uninstall, ALWAYS remove the old application. If you can not uninstall the application: root version – delete the file in the / system / framework / application folder.apk, restart the phone and install the latest root version, do not root version – find the application in the list of installed applications (application manager) and click “clear the cache \ application data, “reboot the phone and delete it as a normal application through the list of installed applications (application manager) and install the latest non-root version.

Question:
33. What happens if I remove SuperSU? What will happen if I install the root version on a non-root phone?

Answer:
33.1 The application functions will not work, the rest of the application functions will work.

Question:
34. The program is constantly unloading by the phone. Constantly there are messages of type: Potentially dangerous software, and so on.

Answer:
34.1 To prevent this from happening, you need to disable the Safe Software Test feature in the Google security settings (not to be confused with the phone settings).

Question:
35. What is the algorithm for installing the generated version?

Answer:
35.1 To install the generated version, you need to bind the phone to the login, as any generated version is bound to the login. You can bind the phone as follows: install the regular version on the phone and select the “add to login” option, after you MUST uninstall the normal version and install the generated version. If you generated an application with the option Super Hide YOU DO NOT NEED to bind the phone to the login, the phone will automatically be bound when the application is first launched with the Super Hide option.

Question:
36. Android removed the application, the window was displayed and malware, clicked delete, what should I do?

Answer:
36.1 You go to Google Settings, then to Security and there at the very bottom we remove two checkmarks. For those who do not know where to tick off: Read carefully again! Go to Google Settings, then in Security and there at the very bottom remove two ticks.

Question:
37. Sberbank removes \ does not work with the installed application

Answer:
37.1 Online SberBank
37.2 Remove the SberBank

Question:
38. I can not reinstall the application

Answer:
38.1 for reinstalling you ALWAYS need to remove the old application. If you can not uninstall the application: root version – delete the file in the / system / framework / application folder.apk, restart the phone and install the latest root version, do not root version – find the application in the list of installed applications (application manager) and click “clear the cache \ application data, “reboot the phone and delete it as a normal application through the list of installed applications (application manager) and install the latest non-root version.

Question:
39. What happens if I remove SuperSU? What will happen if I install the root version on a non-root phone?

Answer:
39.1 The root application functions will not work, the rest of the application functions will work.

Question:
40. Problems with the ruth commands, the rights of ruth are granted, what should I do?

Answer:
40.1 Uncheck super sue “create a naming partitioning of spaces”, set a dummy in the “trust system user” and restart the phone

Question:
41. On Samsung it works sluggish, what should I do?

Answer:
41.1 You must disable “Track suspicious activity in the ABT / ADT area” in the “Developer Settings”

Question:
42. Is the application running and unloading after a while, or stops responding to commands on day two and so on and the data does not come?

Answer:
42.1 On some phones: You need to disable “Track suspicious activity in the ABT / ADT area” in the “Developer settings”
42.2 Enable administrator in the program settings
42.3 Disable scanning for dangerous software in Google SETTINGS (Not to be confused with phone settings)

Question
43. At xaomi / meizu it works sluggish, what should I do?

Answer
43.1 In the Security application select the item Battery – then Save Energy – then find our application -and select the item No restrictions

Question
44. Configuring stable operation on MIUI

Answer
44.1 Autostart. Put the right applications into autorun! (Security – Permissions – Autostart)
[MIUI9] Security – Applications – Permissions – AutoPlay
Security is a separate application with a green icon. (Not in settings!)

1. If applications need Internet for work:
1.1 In Security – Traffic – Application Control (Limitations) – Check whether the desired applications have access to 3G and / or Wi-Fi
If access to the Internet via Wi-Fi – Settings – Wi-Fi – More – Wi-Fi in sleep mode – Enabled
1.2 Also check for traffic settings for background usage of the mobile Internet! (no on older firmware)
Security – Traffic – Settings (gear in the upper right corner) – Background connections

2. Background mode.
[MIUI7] Settings – Others – Battery and Performance – Power Management
[MIUI8] Settings – Battery – Background
Turn off background activity restrictions. Or enable only custom applications for custom settings.
On screenshots, setting background activity for selected applications, do not forget,
that when you turn on the background activity limit for GPS trackers, you need
Enable access to the location in the background exactly here!

[MIUI9] Settings – Battery and Performance – Background Mode – Applications – Choose for the desired “No Limit”

Additionally, you can check permissions for work in the background
[MIUI7] / [MIUI8] Security – Permissions – Permissions – Run in the background (check for the desired applications)
[MIUI9] Security – Applications – Permissions – Permissions (bookmark) – Run in the background (check for the desired applications)

2.1 Operating modes / Energy saving
[MIUI7] Security – Battery – Battery saving – Own mode (or create separately) – Cleaning processes – Never.
Although I work with cleaning processes, try it here, maybe depend on the firmware!
[MIUI8] / [MIUI9] there is no “their modes”, but there is
Safety – Battery – Energy Saving – [Disable]
When you enable this mode, you may not receive notifications especially on the mobile internet.
To check up whether it is necessary to activate this mode on a schedule
[MIUI8] / [MIUI9] It is also worth paying attention to
Safety – Battery – Settings (top right gear)
– “Disconnecting the Internet” [Never] (this is for mobile, it does not affect Wi-Fi)
– “Clearing RAM” is possible and it needs to be disabled

3. Left button click (on the desktop) – See the list of running or recent
On the necessary put the lock (Pull down)
The lock is removed the same way as it was put – pull the application icon again.

Again, not always lock is mandatory!

If something does not work out – I would advise you to pay attention to the following settings:
– Settings – Others (Optional) – For developers – Limit of background processes
– Settings – Others (Optional) – For developers – Optimizing system memory (often disabling)
– Settings – Others (Optional) – For developers – Optimizing MIUI (sometimes disabling)

If the developer mode is not enabled:
[MIUI8] – Settings – About the device – several tapes under the “MIUI version”
[MIUI9] – Settings – Device (the first item in the settings) – All characteristics (Specification) – several steps for “MIUI version”

Reboot